RoboToucan

Let your team manage their tickets 100% inside Slack

Add to Slack
image of the RoboToucan

What is RoboToucan

RoboToucan is a Slack Bot that lets you use support tickets on Slack. This way, you don't need to leave your beloved channel to assist your users, if you don't feel like it.

With RoboToucan you can easily check if you've received new tickets, change their status, or write a reply, and the ticket will instantly update itself on our site.

Support requests shouldn't be handled through Slack's direct messages.
Image about someone asking silly questions and the workplace admin asking him/her to open a support ticket so other admins could look into the issue.

How It Works

You can add RoboToucan to your Slack workplace by scrolling down or clicking here

Your users can open a ticket by typing /ticket and their message into the chat field

Once you or another admin solved their problems you can type /ticket close #id to close the ticket

Start Using RoboToucan Today

RoboToucan allows Slack teams to manage their support tickets 100% inside Slack, without having to switch between different apps.

Add to Slack

... so you don't need to go back and forth with another app.